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Find a place on Discover, pick your dates and rooms, then send a booking request. Your payment is only authorised at this point — you're charged after the landlord approves your request.

We authorise your card when you request a booking but only capture the payment once the landlord approves. If the landlord declines or doesn't respond, the authorisation is released.

Yes. A quick one-time identity (KYC) check unlocks booking and lets landlords trust who they're renting to. You only need to complete it once from your account.

While a request is still pending landlord approval you can cancel it at any time from your bookings, and the payment authorisation is released — you are not charged.

If a landlord declines or lets a request expire, no payment is captured and any authorisation on your card is released automatically.

For an approved stay, open the booking in your account and contact us using the form below. Refund eligibility depends on the timing and the landlord's terms for that stay.

Every tenant completes an identity check before booking, and landlords review each request before approving. Payments run through our secure Stripe integration, so card details are never shared with landlords.

Always keep booking, communication and payment on Tenify. Never pay a landlord directly or off-platform — doing so removes the protections that come with a Tenify booking.

If you ever feel unsafe, contact local emergency services first. Then report the issue to us using the form below so our team can follow up.

Head to “List your property” to create your units and rooms, add photos, set pricing and availability, then publish when you're ready to receive booking requests.

When you approve a booking, the authorised payment is captured automatically and paid out through our secure Stripe integration.